AIR KBZ

FAQ

  • After issuing ticket , Names change is not permitted. Refund can be arranged with applicable fare basis.

  • Children older than 2 years of age but have yet to reach their 12th birthday may travel with a child fare ticket.

  • Yes, so long as that person is traveling on the same flight with you. If you, as the credit card holder, will not be among the travel party, you must present your credit card to AIR KBZ.

  • Reservations can be made from 7 hours to 360 days before departure. Upon completion of the booking, a reservation reference number and ticket number will be generated automatically by the system.

  • As soon as you complete and confirm your booking, a reservation reference number and ticket number will be displayed on the screen immediately or such information will be provided by e-mail afterwards.

  • As soon as an electronic ticket is issued, all of your ticket data is stored in our electronic database. When you check-in at the airport, you can easily get your boarding pass by presenting your passport and the credit card you used to pay for the ticket.

  • If you would like to change the flight route, the date of the flight or the class of service, please contact AIR KBZ ph: 095 1 9670014 - 20 ex: 200-206 as soon as possible. Changes will be made depending on the type of ticket that was purchased and the seat availability. According to ticket regulations, you may be required to pay an additional fee for any ticket changes.

  • Any changes in your travel date or routing are subject to applicable fare rules/conditions, in addition to seat availability, and passengers need to contact one of our ticketing offices in advance to make the necessary changes. Otherwise the booking or ticket may not be accepted upon check-in at the airport and passenger may have to purchase a new ticket for travel on the desired dates and routing.

  • No, wait-list bookings and itineraries with open dates are not permitted for issuing airline tickets. Please contact our ticketing office at 095 1 9670014 - 20 ex: 200-206.

  • Yes, it's secure. While you type in sensitive information such as credit card details to purchase an air ticket on the website, all your personal information will be automatically converted into codes before being securely dispatched over the Internet. Your personal data will be used to assist AIR KBZ in providing better services to you. We will not sell or rent the data to third parties without your consent. For details, please refer to the 'Privacy & Security Statement ' of AIR KBZ website.

  • Due to unforeseen travel conditions or other factors, we may have to change the flight schedule after a ticket is issued. In the event of a schedule change or flight cancellation, we will try to notify you by phone or email. We will do our best to advise you of any changes that may be necessary to your ticket. If the alternative options are not suitable, a full refund will be issued within 45 days.

  • Generally, if no portion of the ticket is used, the validity of the ticket is one year from the date of issue.

  • A request for refund should be no later than one year after the expiry of the ticket.

  • You must contact the office where your ticket was purchased. E-mail – [email protected]

  • You have to ask the travel agent who made the original booking to release the reservation record to the third party for ticket issuance.

  • As long as rebooking is permitted within the ticket validity, just contact the office where your ticket was purchased or an AIR KBZ Ticketing office directly. E-mail – [email protected]

  • You may need to contact the original issuing carrier or transporting carrier for endorsing the flight coupon to AIR KBZ. Furthermore, you may have to pay the fare difference if there is one.

  • Not yet. please contact to [email protected] with AIR KBZ, transaction detail .Refundable tickets can be returned for a refund to your card. The tickets require an airline service fee in order to process a refund. If Ticketing Service has processed a refund for you, it will take a maximum of 45 days for the refund to be posted to your account.

  • All refund requests are subject to the rules of the ticketed fare, and fees or penalties may apply to your refund. Your itinerary will be cancelled at the time the refund is processed.

    For cash or agent purchases, refund checks are generally issued within one month of the date the refund is processed.

  • We do not accept Infant Booking Online. Please purchase the ticket for Infant at the airport counter when you check-in.

  • Provide a notice on your website stating that any passenger found to be traveling on a fraudulently purchased ticket will not be allowed to board.